Shipping Policy and FAQ
Q. Do you sell to wholesalers and resellers?
Yes. You must register to become a Whittall & Shon Approved Wholesaler. In order to be able to place Wholesale Orders, orders must exceed $300. You may be asked to provide a business certificate and other information.
Q. What methods of payment are accepted on WhittallandShon.com?
We accept Visa, Mastercard, American Express, PayPal and Discover. We do not accept check, money order or COD.
Q. Do you have any physical locations?
Yes. We have showrooms in Dallas, Atlanta and Miami.
Q. How are hats packed and shipped?
Once your order is processed, we take up to 48 hours to place some finishing touches we put on your hat. Once the hat is finished, it is then protectively wrapped and placed in a packing box to be shipped via UPS straight to your door.
Q. Can I return or exchange a hat?
So long as your original hang tags are still attached and you process the return or exchange within 5 days of the original receipt date, yes, you can return or exchange your order. Please refer to our return policy.
Q. Can you ship to PO Boxes?
No, we cannot. Because we use UPS to ship our products, we can only deliver to a physical address (home or office).
We ship by UPS unless otherwise advised. Prices are preset by UPS. Please remember that hats are fragile and must have a lot of protective packing. Boxes are thus bulky. Please refer to our chart for approximate shipping costs.
Due to circumstances beyond our control, orders are shipping approximately three weeks from when they are received. We are trying hard to reduce the amount of time. If you have any questions or concerns please contact us.